HOME Agency (“we,” “us,” or “our”) is committed to protecting the privacy of all visitors to our website (https://wearehomeagency.com/) and our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our site or interact with us.
1. Information We Collect
1. Contact Information
Name, email address, phone number, company name (when submitted via contact or inquiry forms).
2. Billing & Transaction Data
Payment details, billing address, tax ID (when applicable for services engaged).
3. Technical & Usage Data
IP address, browser type/version, device identifiers, operating system, referral URLs, pages visited, time stamps (collected via cookies, web server logs, and analytics like Google Analytics).
4. Marketing & Communications Data
Preferences, opt-in/opt-out status, email engagement (open/click history) if you subscribe to newsletters or other communications (e.g., via Hubspot)
2. How We Use Your Information
We use your personal data to:
- Respond to inquiries, provide services, and manage client relationships (onboarding, project management).
- Send marketing and promotional communications (only if you’ve opted in).
- Improve our website, services, and user experience through analytics.
- Comply with legal obligations and exercise or defend legal claims.
- Prevent fraud and ensure network security.
3. Legal Bases for Processing (EU GDPR)
If you are an EU resident, we rely on the following legal grounds:
- Consent: When you opt in to receive newsletters or marketing communications.
- Contract Performance: To fulfill our contractual obligations to you (e.g., onboarding, service delivery).
- Legitimate Interests: To improve site functionality, prevent abuse, and for general business operations.
- Legal Compliance: To comply with applicable laws and regulations.
4. California Privacy Rights (CCPA/CPRA)
California residents have the following additional rights:
- Right to Know: You can request disclosure of categories of personal information we have collected about you and how we have used and shared it.
- Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You can direct us not to sell your personal information. HOME Agency does not “sell” personal information as defined under CCPA, but if that changes, you will have the right to opt out.
- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a request, please contact us (see Section 8).
5. Cookies & Tracking Technologies
We and our third-party partners (e.g., Google Analytics, social-media platforms) may use:
- Cookies: Small text files placed on your device to recognize you and remember preferences.
- Web Beacons & Pixels: To count visits, understand usage patterns, and measure campaign effectiveness.
You can manage or disable cookies via your browser settings; however, some parts of the site may not function properly if cookies are blocked.
6. Third-Party Disclosures
We may share your information with:
- Service Providers: Analytics tools (Google Analytics), email platforms (Hubspot), CRM systems—all bound by confidentiality and data-protection obligations.
- Legal & Compliance: Law enforcement or regulators when required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you where required).
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Policy (e.g., ongoing client relationships, marketing).
- Comply with legal, tax, or accounting requirements.
Typically, data collected via contact forms and onboarding is kept for up to 5 years unless you request earlier deletion or unsubscribe.
8. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to our processing.
- Withdraw consent (where processing is based on consent).
- Lodge a complaint with your local data protection authority (e.g., an EU supervisory authority or the California Attorney General).
To exercise your rights or for any privacy-related questions, please contact us:
Email: hello@wearehomeagency.com
9. Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date above reflects the most recent revision. We encourage you to review this page regularly for any changes.
Thank you for trusting HOME Agency. We’re committed to safeguarding your privacy and handling your data responsibly.